Very happy with the service that we receive from Gil. He is fabulous to work with and our cars have never been happier. He is friendly, courteous and extremely competent. He has lovely staff working with him as well. Very happy to recommend him Colin and Maureen
Gil's Response from the owner 2 weeks ago:
Thank you for your rating. Thank you also for the many customers you have referred to us it too is much appreciated
I felt my brakes needed attention so last Thursday I phoned Harold to see if Gil could service my car the following day (Friday). They could and the brakes were serviced properly. I noticed the difference immediately. Four days later I was driving and a school student suddenly ran across the road from behind a bus. Although I was travelling slowly, due to the short distance, we collided and he bounced off my front passenger corner.
Luckily he was uninjured apart for a few scratches. It is possible that without getting that service slot for the brake work there may have been an entirely different outcome. Thanks very much to Gil Auto for helping me out last Friday.
Response from the owner
Hi Robert as a valued customer of over twenty years you would be entitled to no less. Thank you for your very long term support.
Having been taking my car for a good old style car service with Gil Auto, which one doesn’t get easily these days
Always been happy and would recommend them anytime
Don’t forget to get your keys tagged!
I lost mine on the beach walking my dog and due to the tag it was returned via Gil Auto!
Response from the owner
Hi Ivor our lost key system is our pleasure. You were customer 206 to be reunited with their lost keys. Keeping your cars in good condition is what we are here for. Thank you for your kind comments.
Highly recommend. Feel properly looked after and not just a number or $ like NRMA. Received updates constantly on my vehicle and items were easily explained on the phone. Will be coming back again.
Response from the owner
Hi Pete It is nice to know that our efforts are appreciated. Thank you
Very honest and extremely accommodating. Gil goes above and beyond
Response from the owner
Thank you. We have built our business on three pillars, total honesty, transparent invoicing and life long learning. Recognition is always appreciated
HIGHLY RECOMMEND. we were going to our mercedes dealer for years. Since starting with Gil, our repairs and checks are infinitely cheaper, meanwhile they have also discovered issues that were previously ignored.
Thank you for your kind comments they are always appreciated
Have been a customer for many years , you can 100% trust their advice, they
are not focused on getting the most money from. They are focused on what is needed and ensuring that your car safe.
Hi Russ safety is what it is all about. Nice to know that we have earned your trust. Honesty comes easy to us. Thank you for all the family cars you bring to us.
Myself and family have been going to Gil Auto for years and recommend it strongly to anyone who is looking for a good quality, reasonable and trustworthy service provider.
I was particularly impressed with my most recent service where they went out of their way to not perform a service that was not required, saving us hundreds of dollars. We were not aware of this and they happily could have collected a fee without us being aware, but as always they did the right thing.
The service has always been excellent and to have it met with such sincere integrity is why we will keep coming back! Thank you Gil and Harold, it is always a pleasure to do business with you.
Hi Andrea this how we maintain our position as a source of trust in the community. Trust cannot be bought is it earned. Thank you for your post.
I had the shock absorbers replaced on my Camry- they were non standard gas shocks.
Gil replaced these with genuine Toyota shocks - the work was done very professionally and I am now very happy with the result.
Hi John so nice of you to tell the world of your satisfaction with our service Gil
After being hit by a hefty fine for having a tow bar obstructing my license plate, I contacted Gil Auto to see if they could help to remove it. The customer service was superb and the job was complete in no time. They didn't even want to charge me for their work!
Thank you for your honest work.
Response from the owner
Hi Hila thank you for your kind words. There is more to business to putting money in the bank. That is why we are still here after 30 years.
Always friendly and professional. I've been using them for years.
Unbelievable service and so helpful.
Harold & Gil go above and beyond to Service my mothers Toyota Avalon. Thankfully they are the only ones that have serviced the car and it’s never missed a beat. Great service & wonderful guys.
I have been coming here for years with s number of different cars. Gil always takes the time to talk me through my options and has always seems to have my best interests at heart. Couldn’t recommend enough.
Response from the owner
After 30 years in Bondi Junction it is nice to know that extra time explaining the issues is always appreciated.
Very happy with the service they gave me. I would definitely recommend this.
Response from the owner
Hi Jamal Thank for your kind words. Nice to know our hard work is appreciated
Hi Fran, thank you for your kind remarks. We believe that good old fashion service is still the best way to go. Comments like yours are always appreciate
I am 100% successful with Gil's work on my car. In fact, I love that when Gil showed me and explained all my car's issues directly on my car. Work has been done very well and price is compare to different services pretty good. Customers service is excelllent and I will definitely comeback. Thanks guys for a nice job!
Hi Petr thank you for your kind words. We are always trying to exceed our customers expectations.
Always great service
Not only very very professional, but great people, will go the extra mile
Hi Idan really appreciate your comment. Our aim is to go the extra mile always
Friendly & Professional Staff
Hi David thank you for your kind remarks. This what we aim to be
Gil Auto helped me at very short notice - being tyre related, whilst it was not an issue they specialise in, they arranged for BobJane to come and fix my tyres, and looked after me as if I was their client - from getting my car in the morning, to leaving it available for me in the evening.
Response from the owner
Thank you for giving us a five-star rating Richard and for taking the time to write this review. We collaborate with a wide-range of auto-industry specialists and are only too happy to assist wherever we can.
Very happy to recommend for quality of work and great customer service.
Hi Sandra Thank you for your review. We always strive to exceed expectations. It is very pleasing to have this recognized. Much appreciated!
Gill is quick to answer a response to a missed call and sounds like he leaves no stones unturned. I had to bring my car im last minute die to an oil issue and he got down to the bottom of the problem as fast as you could ask for (within a and day), I'm new to NSW and now think I have found myself a new mechanic. Very happy with the service.
HI Tom thank you for going the extra mile and post your review. We are always trying to exceed our customers expectations.
Excellent personal service as usual
Hi Clive from a long term customer is of special value Thank you
Great service ,Really appreciate the time taken to explain the issues with my car. The extra time as well as sending me pictures by text was a great help .
They gave me an estimate and the final price was as described , the best part was being able to see the detailed breakdown of the jobs
Love this place , and recommend them absolutely
Thanks for the positive review Bob and for the five-star rating!
They take the time to explain everything, pricing is good and nice people. Very happy with them. Have changed from having VW service the car as this place do just as good a job if not better. Highly recommend!
Thanks for the positive review Kim. We are grateful to have you as one of our long-standing customers. It's important to us to make all our customers feel that we have explained the repairs needed to their vehicles clearly, so that they can make informed decisions.
Have been servicing my car here for many years, Gil is very professional in his practice with fair pricing.
Hi Marcus thank you for your positive review. We have been servicing and repairing vehicles since 1989 to date our head count of cars is about 75,000 vehicles. We never rest on our laurels. We are always trying to exceed our customers expectations.
Gil and his staff are awesome technicians and very professional in their expertise when it comes to fixing and servicing cars. I would recommend them as one of if not the best Auto service centres in Sydney.
Thank you for your review Maurice. It is a true affirmation to have such a positive recommendation from some who is so respected and knowledgeable in the trade.
Gil always does a great job. Wouldn't take my car anywhere else.
Hi David thank you for your kind words. We are always trying to exceed our customers expectations.
Top class service and repairs. Honest and thorough. No short cuts here. Quality car care.
We are delighted that you have had such a positive experience at Gil Auto. We are very proud of our reputation for giving our customers exceptional service and ensuring the safety of their vehicles.
Gil is my Go-To Mechanic.
I can always rely on him to give me a straight-forward and honest answer about my car.
When my horn stopped working it was such a pleasure to be able to call up, make a time and drop my car off for the day and get the problem fixed quickly, properly and at a price that was actually less than two other places I checked out.
Thanks for taking the time to write a review Aidan, we appreciate having you as one of our long-standing customers.
I used to live near here and Gil was my local mechanic. I've since moved and will now drive an hour just to service my car with him. Highly trust-worthy and a true expert at what he does.
Thank you for taking the time to write this review Nathaniel. We absolutely appreciate the effort that you make to continue to bring your car to Gil Auto and we are pleased to have you as one of our loyal and long-standing customers.
Great service. Gil is friendly and takes time to answer questions. Will be returning in the future.
Thank you for taking the time to write this review Adam and giving us a five-star rating! We are always happy to answer any questions to ensure that our customers feel that they are making a fully informed decision about the repairs to their vehicles. We look forward to seeing you again.
5 years ago-
After 3 services and now a brake replacement I can't recommend Gil more. Having family in the automotive industry I know too well how badly Dealer Service Centres can be, with inexperienced up selling apprentice mechanics. So I appreciate how Gil's seems to always leave my late model Subaru driving better with quality parts and replacements, with no up selling or unnecessary replacements. I would say I have a fair amount of mechanical knowledge and a fair idea of the cost of parts at trade price and in reviewing my invoice find no discrepancies even after allowing other mechanics to view it. And I believe the service charges are commensurate with the level of service I receive. I'm very proud to have Gil's name in my log book and intend to use him as long as I'm in Sydney. You could go to a cheaper, dodgy, lesser mechanic, or go to your expensive yet redundant Dealership, but neither will match Gil's. Thank you Gil, see you in another 5000km
Thanks for the positive review Nick. It's gratifying to be acknowledged for our personalised service, attention to detail and commitment to ensuring our customers' safety from someone who understand the automotive industry.
Extremely thorough, we have been using Gil for many many years. Do not come here if you want to get a dodgy car through rego or for a cheapo quick fix, they do things properly here.
Thank you for taking to the time to write this review Deborah. We are grateful for your loyalty as a customer and are delighted to hear that you appreciate the extra effort that we go to, to ensure that the vehicles in our care are serviced properly - definitely no cutting corners here! Our customers' safety is our highest priority
I was very surprised to see the comment from the lady above. I have been with Gil for over 5 years now and have had nothing but reliable, honest and dependable service from Gil and his team. In fact my whole family uses Gil, including my Parents and Brother who all refer to Gil as an absolute Gentleman.
Thank you for the positive review Gideon. We are grateful to you and your family members for being long-standing customers, and we are delighted that you find our service to be reliable, honest and dependable.
Gil has been looking after my cars for over 15 years. He gives excellent service, the car is always ready when he says and he is very obliging with any query. I trust him implicitly to always do the right thing with my vehicle.
Excellent advice and service! Does not rip you off. Honest and reliable. HIGHY recommended!
I am from out of town having a dispute with a dealer from Parramatta road where I bought a second hand car , I wanted both myself and my car to feel safe during a fair trading inspection and while so many garages said no to me Gil and Harold offered their garage and hoist and valuable time to help me out . I am so grateful to them and their extra advice to me was exceptional service even to a stranger - thank you so very much !
Oh and those dealers were caught out knowing the car had suspension issues and gave me an illegal pink slip and refusing the dealer warranty on the repairs - they are yet to come to a payment agreement but to watch their faces when the mediator asked them questions was priceless .
Thanks Gil auto for allowing me to find safe neutral territory for the fair trading inspection
I highly recommend Gil Auto for the work they did on my older model car at a very reasonable charge. But their committment to customer service was most clearly demonstrated when I recently lost my car keys which had their tag on it. A few weeks later they were contacted by the person who found my keys and Gil Auto arranged for the safe return of the keys and paid the person afinder's fee out of their pocket. Thanks guys!
Used these guys for the first time this week to sort out a battery problem. Good communication on the price, drop off and pick up. Would definitely use them again. Thanks guys
9 July 2015
For the past 20 years you have provided service and maintenance of the highest quality for my vehicles, ensuring trouble free motoring, both within the city limits and on long distance journeys. Vehicle performance has been excellent as a result. Much appreciated also are the additional services such as RMS notification.
I am giving up the convenience and luxury of motoring. In view of this i want to take the opportunity to express my appreciation of the excellent care and attention to detail so unfailingly provided.
With warmest good wishes and grateful thanks to Harold and all at Gil-Auto
Thank you for the attached photos, I put them together and met with Holden Suttons in Waitara and they have had my car for one week ‘fixing’ it, on Friday they informed me that the timing belt – which was only replaced last year has stretched and that they have ordered a new one and will replace that this week – I should be able to pick it up on Wednesday.
Once again thank you so much for explaining everything in a way that I was able to understand, this made it easier when communicating with Holden.
I know I did this on the phone yesterday, but I wanted to go on written record to say thank you so much for doing such a thorough inspection yesterday on the Astra I was looking at buying. As a total car nut of 49 years with an insatiable appetite for detail, I was so impressed at the lengths you went to in doing the inspection. The fact that you took the time to call me and explain some of the items you found was the icing on the cake. I can see why you come recommended by the NRMA. I elected not buy it based on your inspection findings, so you saved me a lot of effort and grief in buying the car which had a few worries.
So well done to you and your team. I will certainly use you again if I ever look to buying a car in Sydney again and will not hesitate to recommend you to my family and friends. Please feel free to use this email as an endorsement.
I am moving overseas. I just wanted to drop you a line so that you can update your records, and also to thank you for so many years (10!) of great service. It has always been a pleasant experience dealing with your garage: no fuss, respectful, and reliable. I have appreciated your advice, and feel that I am a better (more confident, more responsible) car owner than I was 10 years ago.
I have treated myself to a new car in the US. An Audi! My only regret is that I will not be able to bring it round to Edgecliff Road for servicing.
I have been more than happy with the service in every way and have already referred you to people. As of this week I have sold my old car and now have a Honda Jazz. After the first free service with Larke Hoskins I will be back.
I have had all my car service done by Gil including warranty service since buying the car 8 years ago. I have found Gil and his staff efficient and courteous and am completely satisfied with their work
Over the many years of bringing our cars to you for service and advice you have never let us down. We have always received first class service. We both thank you for what you have done for us.
The manner and courtesy of Mr Gil Sher and his staff- so rare in today’s world – is much appreciated by me while having my car serviced as was the quality of the work done.
Thank you for the test results for the car tested today
Further to our chat this afternoon & Gil's offer to refund an amount for the test work not undertaken.
Again please pass on my thanks to Gil for the high ethical standards and professionality of your organisation in presenting me with the option to abort the testing and save some money on what appears to be a car that is not a desirable purchase due to its many and varied mechanical problems.
I won’t hesitate to recommend your services should the occasion arise.