Referrals

Here’s a sample:

 How do we measure customer Satisfaction

The manner and courtesy of Gil and his staff
– so rare in today’s world – is so much appreciated by me while having my car serviced, as is the quality of the work done.” Pamela Austin

“I have had all my car service done by Gil, including warranty service since buying the vehicle 8 years ago. I have found Gil and his staff efficient and courteous and am completely satisfied with their work” Basil Don

“Over the many years of bringing our cars to you for service and advice you have never let us down. We have always received first class service.” Gavin & Virginia Casey

We measure our success by the percentage of longstanding customers that we have and by the number of new customers that they recommend.
Also, by the pride in workmanship of our technicians and friendly atmosphere in the workshop itself. The numerous letters of appreciation received from our customers reflect this.

Ensure a long life for your vehicle after all, your car relies on you as much as you rely on your car!

Bring your car to us for regular servicing and maintenance and we'll help you to get the most out of your investment.

Over the 19 years that I have owned Gil-Auto (formally Safer Brakes) I have received dozens of unsolicited letters of thanks.

In a recent random survey of 500 customers we asked the following:-
"If you were not entirely satisfied please tell us how we could improve our service. Of Course, we would also love to hear about anything you found particularly pleasing"

These are a verbatim comments:

Honest, Absolute trust, Efficient, Professional, Excellent workmanship, Quality of work, Punctual, Service efficient, Satisfaction, Takes responsibility for work, Thorough workmanship, Employs quality staff, Attention to detail, Latest Equipment.

Continuous contact during work, Detailed invoices, informed of future likely repairs, SMS service, Helpful phone advice, Detailed explanation, Provides solutions, Well organised, Reminder cards, Economical repairs, Pricing fair, Price before doing job, Reasonable charges, Always trying to save me money, Good value, Looking to save money for me, Sends me back to dealership for no charge under warranty work.
Careful Explanations, Excellent Communication, Gives full picture, Repair hierarchy advice, On-line rego service, Always available in emergency, Always helpful, Dedication, Car ready when promised, Prompt, Rings back promptly, Service quality great, Great service, Quick service.

Advice Reliable, Always Satisfactory, Most Helpful, Informative, Courteous, Pleasant, Polite, Friendly, Fantastic service, Most accommodating, Advice Reasoned, Reliable, A Godsend, Treats women with respect.

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