Is Personal Service important?

My Customers Think So

They appreciate being kept informed, during the day, about the progress and cost of repairs.

They appreciate being informed about when they should take their vehicle back to the dealership for no charge warranty repairs.

They appreciate that we keep their cars in top condition for longer

They appreciate receiving reminder cards for services and rego inspections

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How do we measure customer Satisfaction?

We measure our success by the percentage of longstanding customers that we have and by the number of new customers that they recommend.
Also, by the pride in workmanship of our technicians and friendly atmosphere in the workshop itself.
The numerous letters of appreciation received from our customers reflect this.



Pink Slip rego's are sent to the RTA immediately. Should you have already paid your green slip compulsary insurance. We can pay the RTA for you using your Credit Card. We will them remove your old sticker and replace it with the new one.

Rego's by appointment on week days

In before 9.00am ready by 2.00pm

In By 12.00 noon ready by 5.00pm
 
Alternate Saturdays while you wait
In between 8.00 & 10.30
We close at 12.00, must be collected before 12.00



 
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Lost Keys Prevention Service

 Keys cost a fortune to replace
   
   As a customer service we have instituted a system whereby each and every car in our computer has a unique number.
  This number is on a tag which we attach to your key ring when the car comes in to us for attention.
   
  Should  you loose your your keys, and some kind person picks them up and either phones us or posts them back to us we will re-unite you with your lost keys.

Under no circumstances will we reveal your details to the finder.

A  reward is posted to the finder. This is at our expense the system is a customer service in which we demonstrate our attitude of going the extra mile.

We are happy to provide tags for other members of your family.
   

Thus far we have re-united 109 of our customers with their lost keys



car_keys_Bondi_junction_repairs_service_Eastern_suburbs




 
 In seven cases we found the keys before the person even realised that they had lost them.

In over 70% the finders did not want to accept the reward they say they are only to happy to do the right thing: We insist that they accept the reward and if they really don't want it to contribute it to their favorite charity.

 It is nice to have ones faith in human nature renewed.

We send the finder the above certificate with a cheque and a numbered tag for their own use





We have spare key blanks for many makes and models

Should you have broken or cracked the plastic grip of your key, pop in with it to see whether we can save you heaps.

Phone O2 9389-8224 to book your car in.









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